Refund policy
Last updated: 17 October 2026
Unlock Digital sells digital software licenses (activation keys) delivered by email. Because our products are digital, this policy explains exactly when a refund is possible. Nothing in this policy limits your mandatory rights under Egyptian consumer protection law.
1. Before delivery — full refund, no questions asked
If we have not yet delivered your key, you can cancel at any time and receive a full refund.
2. Within 14 days of purchase
Contact us within 14 days of your purchase and we will give you a full refund if:
- You received a wrong, invalid, or already-used key; or
- Your key cannot be activated and our support team cannot fix the issue.
3. After the key is revealed or activated
For licensing and security reasons, refunds are not possible once:
- The license key has been revealed to you (order confirmation page or email); or
- The product has been activated or registered.
4. How to request a refund
Email contact@unlockdigital.online or message us on WhatsApp (+20 120 589 8501) with:
- Your order number; and
- A short description of the issue (activation error screenshots help us move faster).
We reply within 1 business day and resolve most requests the same day.
5. How refunds are paid
Approved refunds are sent back to your original payment method:
- Card payments (Paymob): 5–10 business days, depending on your bank;
- PayPal: usually within a few days;
- InstaPay / Vodafone Cash / Binance: within 1–3 business days.
6. Manufacturer terms
We are an independent reseller of genuine licenses. Manufacturer activation rules (for example Microsoft or Autodesk licensing terms) may limit refunds after activation.
7. Chargebacks
Please contact us before opening a payment dispute — we solve almost every issue within one business day.
Contact: contact@unlockdigital.online · WhatsApp +20 120 589 8501
Unlock Digital — unlockdigital.online — online software license store based in Egypt.